Frank Nijsten

Frank has 22 years of experience in the IT sector built up by working in multinationals like Vodafone, Philips, Siemens, and O2 Germany. Currently, he works as a Digital Innovation Project Manager responsible within Philips for developing a Connected Robot Vacuum Cleaner.

Phil Weinzimer

Phil Weinzimer is president of Strategere Consulting and works with clients to develop business and IT strategies that focus on achieving business outcomes. Mr. Weinzimer was previously the Managing Principal-Professional Services for IT Business Management at BMC Software. He also held Managing Principal positions in the Professional Services organizations for ITM Software, CAI, Sapient, and Unisys.


Michael DeBiase, Principal Architect at Miratech

Eric Entzeroth, Advisory Board Member at Miratech

David Sudbey, Chief Customer Officer at Genesys

Janelle Dieken, SVP, Product Marketing at Genesys


Tonny De Cicco, VP, Customer Intelligence at Miratech

Richard Bush

Richard Bush is the President of the world’s first guaranteed advertising contract exchange NYIAX. He joined the company from IPONWEB, a key infrastructure provider in the media trading ecosystem where he worked to bring custom projects for industry players to market. As General Manager of the Publisher Solutions business, he coordinated work across Japan, EU and USA. 

Panel Discussion: Building Innovation into Contact Centers

Sameer Maskey

Sameer Maskey is the Founder and CEO of an advanced machine learning company FuseMachines Inc. that builds state of the art Software robots for automating customer service departments by allowing robots to answer customer questions. 

Janelle Dieken

Janelle Dieken is the Senior Vice President of Solutions & Product Marketing with over 14 years of experience in customer experience solution strategy. She is certified in Customer Experience Management, formally trained in service design, and is a subject matter expert in Genesys solutions from both a business and technology perspective.

Daniel Song

Impassioned innovation and organizational leader possessing an articulate vision of business, consumer, and technology trajectories across multiple industries and global consumer markets. A distinguished 18-year record of delivering enterprise-wide transformation strategies and solution frameworks.

Alex Stein

A 20 year high-tech expert with extensive knowledge in Business Process Management (BPM), Enterprise Content Management (ECM) and Dynamic Case Management (DCM). Alex has a strong track record in delivering great products, excellent sales/marketing skills and ability in building successful companies that have achieved and sustained long-term growth and profitability.

Gregory North

Globe North Founder and President Gregory North is a recognized thought leader in enterprise and digital transformation with over twenty-five years of experience leading business transformation.

Speakers` Videos

M-Force 2018 New York - Highlight

Pitch Day M-Force 2018 New York - Highlight